Product Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service’s book, the authors once again present a step-by-step guide to Problem Management. This book gets into the meat by thoroughly covering the activities and processes that are essential to running Problem Management. There are many topics that stand out as both unique and reflect best practices by the best-run Problem Management initiat… More >>

Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support – Ready to use supporting documents … ITIL Theory into Practice – Second Edition