6 Responses for "Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management"

1. Stephen Scheiman March 25th, 2010 at 9:45 pm 1

   This might be a decent book were it not for all the typos, spelling mistakes and grammatical errors. As I was quite surprised at the lousy quality of editing, I checked the publisher’s web site to find that it is a self-publishing service. That explains a lot. Funny that none of the ‘reviews’ on the back of the book mention the author’s inability to write English.
   Rating: 1 / 5

2. C. Stevenson March 25th, 2010 at 10:11 pm 2

   This book basically takes a standard project implementation methodology and applies it to ITIL in an attempt to claim that the book will enable organization’s to implement ITIL processes. The book did not help us get any close to implementing ITIL.
   Rating: 1 / 5

3. Robert Multhaup March 26th, 2010 at 12:51 am 3

   I found this book very helpful as an implementation guide following my ITIL training. The ITIL training I received did not provide any real guidance on how to actually implement the ITIL best practices and framework, and Mr Steinberg’s book provided a very complete and well thought through practical implementation approach. It is very comprehensive, and I found myself picking and choosing the methods that could best be applied to different company cultures. I found the area on ‘Visioning’ very thought provoking and provided a customer and business oriented approach that is often missing in ITIL implementations.
   Rating: 5 / 5

4. D. White March 26th, 2010 at 1:30 am 4

   This book has comprehensive information to help you put together a plan for your ITIL Implementation. There is information on roles, RACI breakdowns, ideas on governance, everything you need to think about to make your plan. It’s making me look like a hero!
   Rating: 5 / 5

5. Russell Herrell March 26th, 2010 at 3:27 am 5

   Implementing ITSM via new or modified practices? Start here as a shortcut to planning your ITSM program’s activities. This is a great reference for those tasked with implementing the changes and projects required for successful ITSM implementations. It also includes some very useful guidelines for functional requirements of ITSM oriented tools that will assist with criteria selection for acquiring or integrating tools. Illustrates a customizable model for implementation including roles, responsibilities, activities, tasks, WBS, checklists, templates and metrics. Don’t be expecting a breakthrough book on ITIL process theory – this is all about the Program Office perspective that is missing in most ITIL books and often not fully understood until after the pain begins. If you seek an academic review on ITIL processes you will be disappointed and miss the true value of this reference. If you already have a mature Program Management office overseeing your ITSM implementation this guide is less critical but still valuable. Keep in mind the methodology and models presented are based on generic large scale implementations and must still be customized for individual needs and various scopes. This should be expected, as a one size fits all solution would never satisfy all the unique needs of the customers and their discrete business needs. Instead, consider it as a starting guide and adapt it accordingly to fill existing voids within your ITSM program structure or validate your chosen path.
   Rating: 5 / 5

6. Bruce May 21st, 2010 at 4:40 pm 6

   This book has comprehensive information to help you put together a plan for your ITIL Implementation. There is information on roles, RACI breakdowns, ideas on governance, everything you need to think about to make your plan. It’s making me look like a hero!
   Rating: 5 / 5